Dear Service Manager,

With spring rapidly approaching, the Orthman Service Department would like to announce changes within our department that we feel would be beneficial to you.

Our extended service hours will begin on April 2 and run through June 29. The service department will close for Memorial Day weekend (May 26 & 28). During this season, our hours will be as follows:

Monday - Friday 7:00 AM - 6:00 PM CST
Saturday 8:00 AM - 12:00 PM CST

To answer your questions more efficiently and on a timely basis, ask for the service department specifically when requiring technical assistance. Our toll-free phone number is (800) 658-3270. An automated answering system will answer your call. Press 0 for an attendant to page the service department. For calls after 5:00 PM, dial ext. 548. If the service technician is unable to answer your call at that time, you can leave a message and we will return your call in a timely manner. Any calls received after 6:00 PM will be returned the following morning. Due to the large influx of calls on certain days, we ask your patience and cooperation if the need arises for us to call you back. These calls will be returned within a minimal amount of time.

Effective March 1, 2001 our shop labor rate increased to $45 per hour. Please update your Orthman records with the new rate.

Technical manuals are available to provide valuable information when servicing Orthman equipment. The following technical manuals are available:

TECHNICAL MANUAL Tracker MP3 Tracer Adjust-A-Rate 2 Adjust-A-Rate 2 GPS		PART NUMBER TM-90-01 TM-95-01 TM-93-01 TM-97-01
These technical manuals can be ordered from the Orthman Sales Department at a cost of $20 per manual.

If repair parts are required, your call will be transferred to our qualified parts department. Parts are shipped via UPS and, if necessary, can be sent Next Day Air at the dealerıs expense if ordered by 12:00 PM CST Monday through Friday.

The Service Departmentıs goal is to provide Orthman dealers with quality support through service clinics, printed information, and toll-free access to our service department. We feel a dealershipıs service department that is knowledgeable on Orthman equipment best serves Orthman customers.

Please feel free to call or write my office with any suggestions or ideas on how we may serve you better.

Sincerely,
Gregory A. Mueller
Service Manager
Orthman Manufacturing, Inc.
gmueller@orthman.com

 

1998 Orthman Grain Cart Slip Clutch Assemblies
OSB10-98-01 October 28, 1998

PROBLEM:

Orthman Manufacturing, Inc. has received complaints about excessive slippage in the slip clutches used on 1998 production of the Orthman corner auger grain carts. The problem typically would appear with unloading wet corn and resulted in friction plates in the clutch housing becoming glazed. This would lead to greater frequencies of slippage as the cart is utilized.

SOLUTION:

Our supplier has recently completed further testing of this driveline in the field and found a higher tension spring is needed to eliminate this slippage problem. The new spring will increase the tension from 9,000 in lbs to 15,000 in lbs. Some 12,000 in lb. springs were utilized in an effort to fix this problem and they will also need to be replaced.

Orders have been placed for your dealership to receive the new spring (pt #152-516) based on grain cart orders this past year. Only grain carts shipped with a xx98-xx serial number are equipped with the new driveline assembly. Any carts carried over from last year's production are not affected by this update. Lighter springs will need to be returned to Orthman Manufacturing to receive credit on the new part. The established rate is 1 hour per driveline to disassemble/assemble. In accordance with our warranty policy, no mileage or driving time is covered.

Thank you for your cooperation in this matter. If you need to replace friction disc in the clutch assembly or have further questions concerning this update, please contact the Orthman Service Department at 800-658-3270.

Sincerely,

Gregory A. Mueller
Service Manager
gmueller@orthman.com

Orthman Cat. 3/3N Quick Hitches on Deere 8000 Series Tractors
OSB12-98-01 December 8, 1998

PROBLEM:

Orthman Manufacturing, Inc. has received inquires about installing Orthman Cat. 3/3N quick hitches on John Deere 8000 Series tractors. After investigating this situation, we have found the MFWD tractors equipped with the optional lift capacity 3 point utilize a cast third arm linkage (JD Part #R122360) that is 1/4" wider than the 2" opening between the third link ears (located on top of the quick hitch frame). When the 3 point is raised, the cast linkage would wedge into the quick hitch ears and break the casting. Two wheel drive tractors utilize the standard 3 point hitch and interference is not a concern.

SOLUTION:

To use the Orthman Cat. 3/3N on a John Deere 8000 Series tractor with the optional lift capacity 3 point, the third link would have to be exchanged with the third link used on the standard 3 point hitch. If your implement weight exceeds the capacity of the standard third link, we recommend you do not exchange third links and utilize the John Deere cast quick coupler for your needs.

Orthman Manufacturing is planning modifications to our Cat 3/3N quick hitches in the future to address this change on the Deere tractors. You will be notified via a Sales bulletin when the change takes place.

Thank you for your cooperation in this matter. If you have further questions concerning this interference problem, please contact the Orthman Service Department at 800-658-3270.

Sincerely,

Gregory A. Mueller
Service Manager
gmueller@orthman.com

If you have any problems or need for technical service
on existing Orthman Products, please contact us at 1-800-658-3270
or e-mail Greg Mueller at gmueller@orthman.com

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